How does it feel to work for one of the leading plumbing service providers in metro Los Angeles?
I must say it’s a really great feeling. Working for a company that has gotten it right in terms of delivering excellent plumbing services fills you with a feeling of pride, purpose and self-accomplishment. As the only full-service plumbing company located in the downtown L.A. area, Mr. Speedy plumbing is a top choice plumber for homeowners and businesses in the area. It’s a beautiful feeling to be part of something that interesting and important.
What makes a great plumber?
I believe a great plumber should know enough about his work to be called a professional. A great plumber must be skilled and knowledgeable. You should have sufficient knowledge about different methods of troubleshooting and solving plumbing issues.
But being skilled is just one part of the requirements. A great plumber must be able to deliver excellent services with the best practices and principles in mind. A great plumber puts customer interest first over everything and is willing to go the extra mile to give the client optimum satisfaction on every job.
What do you think stands out as the major work ethic of Mr. Speedy Plumbing and Rooter Inc.?
Working with Mr. Speedy, I have come to discover that the company is one with a unique and excellent work ethic. The company’s working principle is that customers deserve to be treated better. This is one major thing that many plumbing companies lack. I see a lot of plumbers who struggle to deliver basic satisfactory plumbing services to their customers. This has generally created an sort of negative reputation with customers who are generally dissatisfied with the type of service they get.
But with Mr. speedy things are very much different. The company aims to provide everything that is lacking in other plumbers in the industry. The customer’s interest is always first which means we have to always arrive on schedule and deliver excellent service on every job. We are encouraged to be our most polite self with our customers and work with the highest level of workmanship. That I believe, is what set Mr. Speedy apart as a plumbing company.
Mr. speedy has a customer first policy, what does that mean to you as a plumber?
Being part of a company with a customer is king policy is both interesting and quite demanding at the same time. It means a lot of things to many people to me, I consider it the way plumbing services should normally be delivered.
I don’t think it is anything overtly special. As a servicing company, delivering excellent services should be top of your list of priorities. It means you should be upfront with people at all times. it means we have to tell them what exactly is wrong with their plumbing and give them honest recommendations on the course of action they should follow which will cost them the least. It also means we have to work with a sense of absolute discipline and respect for our clients and their properties as well. It’s all a basic part of what a good plumber should do.
What are the things you enjoy about working for Mr. Speedy plumbing?
One of the best thing about working for Mr. Speedy is working alongside plumbers who have the same dedication to their work as you are. Mr. speedy plumbers are highly skilled and experienced and are among the most devoted plumbers I have ever worked with. Working with such a team is one of the things I enjoy on the job.
At Mr. speedy, you also get to work with the latest and the most efficient tools and equipment in the industry. The company has state of the art equipment for leak detection even in concealed pipes. Trenchless technology also makes it possible for us to replace pipes underground without having to pull down walls or dig too much through the floor. Clearing obstruction in pipes is also easy since we have the latest Hyrdojet machines. All of these makes working at Mr. speedy remarkably stress less. Mr. Speedy also makes use of a computerized system that has really made us more efficient plumbers
What are the benefits of using automated software as a plumber?
Like is said, the computerized system we use has really made plumbing easy for those of us on the field as well as staff back in the office as well. Each of us has one of the latest Samsung Android smartphones through which we can access work orders and our schedule for the day. That way it is easy to know where you are meant to be next to this way you don’t have to wait around after completing an order waiting for instructions. The smartphones can also be used to teleconference with the base or other techs in the field. This has fostered communication and collaboration between us.
All of our work vans also have a GPS system that makes it easy to navigate through the streets. This makes finding customers quite easy for us. Invoicing is also done on this automated system. All I have to do once I complete a task is to get the customer’s signature on my device and they get the invoice directly in their mail immediately. I think all of these has really revolutionized the way plumbing is done and I’m glad to be part of a company that is at the forefront of such innovations.